ORDER PROCESSING AND DISPATCHING:
· Order(s)
are usually processed and dispatched on the following working day upon
confirmation of the order(s).
DELIVERY LEAD TIME:
·
For
deliveries within Metro Manila, please allow 3-5 working days from the date of
processing.
·
For
provincial areas, please expect the delivery within 5-7 days from the date of
processing.
INTERNATIONAL ORDERS:
·
For
international orders and destination, please email us at keywest_international@yahoo.com for shipping costs and
estimated time of arrival.
RESPONSIBILITY FOR DAMAGES:
·
www.keywestinternationale.com.ph accepts no responsibility
for any damages, whether direct, or incidental that results from handling and
delivery of goods ordered by its authorized courier.
DEFECTIVE PRODUCTS:
·
In
case, that the product you purchased from us has a factory defect:
·
We
will gladly exchange it with another item, just show us a video of the unboxing
process so we can review.
RETURN PROCEDURE:
·
Any
request for exchange must be made within 7 days upon receipt of the item(s).
·
To
initiate the process of exchange, customers must contact our customer service
within the specified timeframe.
·
Item(s)
MUST be on its original condition and packaging.
·
Proof
of purchase is required for all exchange request.
· We do not offer refunds for change of mind.
Please note that by making a purchase with us, you agree to abide by the terms outlined in our shipping and exchange policy.